Abandoned Carts in Native Store

This content is only relevant for native store.

To determine which eCommerce solution you are on, see How do I know if I am using Native eCommerce or Third Party eCommerce?

Abandoned carts are created when site visitors add products to the cart, input their email address, and then for various reasons do not complete the checkout process. You can use this feature to potentially recover lost sales and improve overall sales performance.

Note

• A cart is considered abandoned when it has not been modified in more than 4 hours.

• To be considered an abandon cart there needs to be a least 1 item in the cart.

• Only carts where the customer entered their email will be recorded.

• Abandoned carts will expire and be removed after 90 days.

View Abandoned Carts

To view abandoned carts:

1. In the side panel, click Store, then click Store Management.

2. Click Manage orders, then click Abandoned Carts. The abandoned carts will be listed in a table with the following columns:

   • Cart ID

   • Date

   • Customer

   • Items. Quantity of each item.

   • Total. Subtotal or individual item in cart.

3. To see the details of a specific cart, click the desired cart. The following information will be available:

   • Cart ID number

   • When the cart was abandoned

   • Title of item(s)

   • SKU

   • Items. Quantity of each item.

   • Total. Subtotal of individual item in cart.

   • Subtotal of all items in cart

   • VAT or sales tax. This will only display if applicable for your region.

   • Shipping

   • Total. Total cost, including VAT and shipping.

   • Shipping information:

     • Customer name

     • Email

     • Shipping address

     • Shipping method

Clear Abandoned Cart

You can clear one or multiple abandoned carts at once. This can be helpful to remove outdated or test carts, and allows you to focus on more relevant recovery opportunities.

To clear an abandoned cart:

1. In the side panel, click Store, then click Store Management.

2. Click Orders, then click to open the Abandoned Carts tab.

3. Use the checkboxes to select the desired cart(s).

4. Click the trashcan icon in the upper right corner, then click Delete in the popup. Note that abandoned carts cannot be restored after deletion.

   Note that if you are clearing only one cart, you can also do so by clicking the trashcan icon on the cart details page.